Exciting changes for Content Manager OnDemand


Today’s Post by: Rich Howarth, Vice President, ECM Products and Strategy, IBM Analytics Group

We’ve just completed another successful year for Content Manager OnDemand (CMOD). CMOD continues to be an industry-leading product for output management and distribution, including enterprise report management and high-volume archival of customer correspondence. In 2015 we launched CMOD on Cloud, our hosted managed SaaS offering, which generated immediate interest in our install base with successful deployments. We also expanded Business Partner relationships for transforms, video billing and payment message archiving, and participated in exciting new financial industry events including Payments International and Sibos.

Beginning in 2016, IBM is collaborating with UNICOM Global to expand what we are doing around CMOD. The OnDemand development and support teams are moving to UNICOM and will work as part of the larger UNICOM development organization. Our vision is that this collaboration will result in continued innovation for CMOD and its customers.

Founded in 1981 in Los Angeles by one-person with a single CICS mainframe product, UNICOM today consists of more than forty corporate entities worldwide providing Enterprise Software, Computing Hardware, Telecom Equipment, IT Services, IT Real Estate, Corporate Services, M&A and Financing Services to Fortune 500, Global 2000 and Government customers. UNICOM offers deep in-house resources and flexible IT solutions to its partners worldwide. As an IBM Premier Partner, IBM Reseller and ISV, UNICOM has been a trusted IBM Business Partner for over 30 years, working closely with IBM to support and address customers’ technology needs. IBM and UNICOM have completed several business transactions in the past two years. Both companies have developed a proven method for transitioning R&D and support functions. Similarly, great care has been taken by both companies to ensure this collaboration will result in continued innovation for CMOD and its customers.

From a CMOD customer and business partner perspective – nothing changes. CMOD continues as a core component of IBM’s content management portfolio and will continue to be sold by IBM sales as well as our Business Partners with the same IBM Product ID and Part Numbers. As the change is in the back-office operations only when it comes to development and support, it does not impact how our clients purchase the product or how they get support from IBM. Customers will continue to call into the same support number around the world and receive the same high-quality product support from the combined IBM and UNICOM team.

This is not a divestiture – it is a collaboration designed to expand the OnDemand offering and take it into new markets with expanded capabilities. IBM and UNICOM are both very excited as we work together to enhance the CMOD features in the future.

Author Biography:


In his current role as Vice President, ECM Products and Strategy, Rich Howarth is responsible for the business and strategy of all Enterprise Content Management products in IBM. Prior to this, Rich managed the ECM development organization. Rich has more than 30 years of experience in the IT industry in the areas of operating systems and middleware, enterprise content management and document imaging technologies. In addition to leading the product organization, Rich works closely with IBM’s largest partners and customers across many industries.

Prior to this role, Rich was responsible for strategy and software standards where he started the CMIS standard with Microsoft and EMC, and was one of the authors of the initial design and spec. Rich is also the original creator of the CM OnDemand product, IBM Content Navigator and other IBM offerings.

Rich has held other IBM executive positions in software development, strategy and planning, business development, consulting services and sales and marketing.

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